Privacy Policy

Effective Date: March 20, 2026

Nurova Behavioral Health, together with its affiliates and related entities (“Nurova,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, submit forms, request services, or otherwise interact with us online.

1. Scope

This Privacy Policy applies to information collected through our website, online forms, email communications, and other digital interactions with Nurova.

Important: This Privacy Policy does not create a provider–patient relationship and is not a substitute for any separate Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) once you become a patient.

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

Name
Email address
Phone number
Mailing address
Date of birth
Insurance information
Information you submit through contact forms, intake forms, scheduling requests, or other communications
Any other information you choose to provide to us

Information Collected Automatically

When you use our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type
Operating system
Referring website
Pages visited
Dates and times of access
General usage and analytics data

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand usage patterns, and support security and performance.

3. How We Use Information

We may use your information to:

Respond to inquiries and communicate with you
Schedule consultations, appointments, or intake calls
Provide, coordinate, and improve our services
Verify insurance or eligibility information
Send administrative communications
Operate, maintain, and improve our website and systems
Monitor website usage and analytics
Comply with legal, regulatory, and risk management obligations
Protect the rights, safety, and security of our business, users, staff, and the public

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

With service providers and vendors who help us operate our website, communications, scheduling, analytics, payment processing, or administrative systems
With clinicians, contractors, or affiliated entities involved in providing services or coordinating care, as permitted by law
With insurance companies, payors, or benefits administrators where relevant to eligibility, billing, paneling, claims, or reimbursement activities
When required by law, subpoena, court order, or other legal process
When necessary to protect rights, safety, property, or enforce our terms
In connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business
With your consent or at your direction

5. HIPAA and Health Information

If you become a patient of Nurova, certain information may be protected under HIPAA and other applicable healthcare privacy laws. In that case, our use and disclosure of protected health information will also be governed by our Notice of Privacy Practices and applicable law.

Submitting information through a website contact form, emailing us, or otherwise contacting us does not necessarily make you a patient.

6. Communications

If you contact us by email, web form, or text message, you understand that those methods may not always be fully secure. Please do not send highly sensitive or urgent information through unsecured channels.

If you provide your phone number or email address, we may contact you regarding scheduling, services, support, account matters, and administrative updates.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

9. Your Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also opt out of certain cookies or marketing communications where applicable.

To make a privacy-related request, contact us using the information below.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, scheduling systems, payment providers, or other services. We are not responsible for the privacy, security, or content of third-party services.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization.

12. California Privacy Rights

If you are a California resident, you may have additional privacy rights under California law, including rights relating to access, deletion, and correction of certain personal information, subject to applicable exceptions.

To exercise applicable rights, contact us using the information below. We may need to verify your identity before responding to your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Nurova Behavioral Health
Nurova Behavioral Health
Email: hello@nurovahealth.com
Website: nurovahealth.com